Is your iPhone or iPad having trouble with Wi-Fi connections? iOS 7 may be to blame.

ios7Apple released a major update on September 18th for its popular iPhone and iPad products. The iOS 7 update brings a new look to go along with a number of features and improvements. As with any major overhaul, those improvements don’t come without bugs, and there are a few popping up in this new release. The most annoying of which appears to be broken Wi-Fi connections.

It seems the original release of iOS 7 has difficulty locking on to wireless connections that use the “auto”channel settings. WiFi connections can use up to 11 different channels in the US, and your router may be set to automatically select which channel is the best for broadcasting. This channel may change several times during the day, but your Apple devices may not be able to follow those changes, and this results in a lost connection.

The official fix for this problem is to upgrade to iOS 7.0.2, which is available right now. However, if you’re only able to connect to Wi-Fi on your device, upgrading can be a bit of a problem. Here are some workarounds to get your iPhone or iPad running so you can get the upgrade:

Reset Your Connection

  1. Verify that airplane mode is off by tapping Settings > Airplane Mode.
  2. Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
    Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings. If you use a Bluetooth headset, sync your phone with your car stereo, or have any work network settings configured, you may have to set them back up.
  3. When complete, return to the Home screen and tap Settings > Wi-Fi.
  4. Rejoin your wireless network.

Use iTunes to Upgrade

If you have access to a PC or Mac computer with iTunes installed, you can download and update the software directly from iTunes. Open iTunes, and then plug your device into the computer. It should prompt you to update.

softwareupdateTurn off “Auto Channel Selection” On Your Wireless Router or Hotspot

From a computer, you can log into your wireless router or hotspot, then navigate to the wireless settings. If your wireless channel is set to “auto”, you can change it to a specific channel (it doesn’t really matter which: 1-11 will all work fine, but some channels may be stronger than others).  TOAST.net issued Netgear DSL modems and Arris Cable modems both use auto channels. You can use these guides to log in and change the settings if needed:

Netgear DSL Modem: http://support.toast.net/KB/a330/netgear-dgn2200-dsl-modem-configuration.aspx

Arris Cable Modem: http://support.toast.net/KB/a401/dg860-wireless-troubleshooting.aspx

Updating Your Apple Device

Once you get your device connected again, on the Home screen simply tap Settings  > General, and then tap Software Update. Any available updates will be displayed for download.

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5 Responses to Is your iPhone or iPad having trouble with Wi-Fi connections? iOS 7 may be to blame.

  1. Pingback: Is your iPhone or iPad having trouble with Wi-Fi connections? iOS 7 may be to blame. | Libatech

  2. jacqueline phillips says:

    you are right – trouble with ios 7 – tried to correct – no luck- in following directions from you i kept changing password – then you disabled my minipad- long story short and 60 dollars later i am left feeling let down by YOU- will i hear from you re; THIS — ?????

    • Jacqueline,

      The first set of instructions are directly from Apple support. You would probably want to contact them if these fixes do not work for you.

  3. libatech says:

    Reblogged this on Libatech.

  4. Michael says:

    Actually, if you’re using the 2.4GHz band, you should first opt for one of channels 1, 6 or 11 – these are the only ones that don’t overlap with each other. That’s not to say they won’t already be crowded by other networks using them, but at least you’re giving your network a fighting chance from the outset.

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