Apple released a major update on September 18th for its popular iPhone and iPad products. The iOS 7 update brings a new look to go along with a number of features and improvements. As with any major overhaul, those improvements don’t come without bugs, and there are a few popping up in this new release. The most annoying of which appears to be broken Wi-Fi connections.
It seems the original release of iOS 7 has difficulty locking on to wireless connections that use the “auto”channel settings. WiFi connections can use up to 11 different channels in the US, and your router may be set to automatically select which channel is the best for broadcasting. This channel may change several times during the day, but your Apple devices may not be able to follow those changes, and this results in a lost connection.
The official fix for this problem is to upgrade to iOS 7.0.2, which is available right now. However, if you’re only able to connect to Wi-Fi on your device, upgrading can be a bit of a problem. Here are some workarounds to get your iPhone or iPad running so you can get the upgrade:
Reset Your Connection
- Verify that airplane mode is off by tapping Settings > Airplane Mode.
- Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
Note: This will reset all network settings, including Bluetooth pairing records, Wi-Fi passwords, VPN, and APN settings. If you use a Bluetooth headset, sync your phone with your car stereo, or have any work network settings configured, you may have to set them back up.
- When complete, return to the Home screen and tap Settings > Wi-Fi.
- Rejoin your wireless network.
Use iTunes to Upgrade
If you have access to a PC or Mac computer with iTunes installed, you can download and update the software directly from iTunes. Open iTunes, and then plug your device into the computer. It should prompt you to update.
From a computer, you can log into your wireless router or hotspot, then navigate to the wireless settings. If your wireless channel is set to “auto”, you can change it to a specific channel (it doesn’t really matter which: 1-11 will all work fine, but some channels may be stronger than others). TOAST.net issued Netgear DSL modems and Arris Cable modems both use auto channels. You can use these guides to log in and change the settings if needed:
Arris Cable Modem: http://support.toast.net/KB/a401/dg860-wireless-troubleshooting.aspx
Updating Your Apple Device
Once you get your device connected again, on the Home screen simply tap Settings > General, and then tap Software Update. Any available updates will be displayed for download.